RETURNS & EXCHANGES POLICY

 

TIME LIMIT:

You have 14 days from the date of purchase to report an issue in order to be eligible for a refund or exchange. Unfortunately, after 14 days, we are unable to offer refunds or exchanges.

 

IMPORTANT:

Items purchased in the wrong size are not eligible for exchange or refund, so please refer to sizing guides or contact us with questions before purchasing.

 

ELIGIBILITY FOR RETURN:

To qualify for a return, your item must be unused, in its original condition, and in the original packaging. We also require a receipt or proof of purchase.

 

Please note: Perishable goods cannot be returned.

 

EXCHANGES:

We only replace items if they are defective or damaged. Due to limited stock, replacements may not always be possible—in these cases, we will issue a refund instead. To request an exchange, please email us at info@noelleco.co.za .

 

REFUNDS:

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. Approved refunds will be processed via EFT. Please ensure you provide the correct banking details.

 

LATE OR MISSING REFUNDS:

Refunds may take a few days to reflect. If you haven’t received your refund after 3 business days and have already checked your bank statement, please contact us at info@noelleco.co.za .

 

SALE & DISCOUNTED ITEMS:

Only regular-priced items are eligible for refunds. Sale and discounted items cannot be refunded.

 

SHIPPING:

Return shipping costs are the customer’s responsibility and are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund. The time it takes to receive an exchanged item may vary based on your location.

 

Please note that deliveries are handled by third-party couriers.